Terms of Service

These Terms of Service govern your use of the Legends Label website and any purchases made through www.legendslabel.com.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service. Please read them carefully before making a purchase.

1. About Us

Legends Label
143-A Wandsworth Road
London, SW8 2FW
United Kingdom

Email: support@legendslabel.com

2. Eligibility to Use Our Website

You may use our website only for lawful purposes.

By placing an order, you confirm that you are legally capable of entering into a binding contract or have the appropriate permission to do so.

3. Product Information

We aim to provide clear and accurate descriptions, photographs, specifications, sizing information, and other details for products offered on our website.

Colours and appearance may vary slightly depending on your screen, device settings, lighting, and photography.

Product measurements may also have reasonable minor variations where applicable.

Nothing in these Terms limits your statutory rights where goods are faulty, not as described, or otherwise fail to meet applicable legal standards.

4. Product Availability

All products are subject to availability.

Adding an item to your basket does not reserve that item. Availability is confirmed only when your order is accepted.

If an item becomes unavailable after you place an order, we will contact you and arrange an appropriate refund for the unavailable item.

5. Prices

Prices displayed on our website are shown in GBP unless otherwise stated.

The total price payable will be displayed before you complete your order and will include applicable charges that are required to be disclosed at checkout.

Delivery costs, where applicable, will be shown before the order is submitted.

We may change product prices from time to time. Any price change will not affect an order that has already been accepted, except where permitted by law or where an obvious pricing error has occurred.

6. Pricing Errors

We take reasonable care to ensure that prices are displayed correctly.

If we discover an obvious pricing or product information error before accepting an order, we may contact you to correct the issue before proceeding.

If payment has already been taken for an order that we cannot fulfil due to an obvious error, we will arrange an appropriate refund.

7. Placing an Order

When you place an order through our website, you are offering to purchase the selected products subject to these Terms of Service.

You are responsible for checking your order details before submitting the order, including:

• Products selected
• Size and colour selections
• Quantity
• Billing information
• Delivery information
• Contact details

You must provide accurate and complete information when placing your order.

8. Order Acceptance

After you place an order, you may receive an automated order confirmation acknowledging that we have received your order.

Our acceptance of your order occurs when we confirm that your order has been accepted for fulfilment, unless otherwise stated in the checkout or confirmation process.

We reserve the right to decline or cancel an order where there is a legitimate reason to do so, including:

• The product is unavailable
• Payment cannot be authorised
• We identify an obvious pricing or product information error
• We reasonably suspect fraud or unauthorised activity
• We cannot deliver to the address provided

If we cancel an order after payment has been taken, we will issue a refund for the cancelled amount.

9. Payment

Payment must be made using one of the payment methods offered at checkout.

You confirm that you are authorised to use the payment method provided.

Payments may be processed by third-party payment service providers. We do not intentionally store complete payment card details on our own systems.

Additional information about payments is available in our Payment Policy.

10. Order Verification

In certain circumstances, we may request additional information to verify an order, billing information, or payment.

This may be necessary to protect customers and our business against unauthorised transactions or fraud.

If requested information cannot be provided or verified, we may be unable to proceed with the order.

11. Delivery

Orders are delivered according to the shipping options and estimated delivery information provided on our website.

Please ensure that your delivery address is complete and accurate before placing your order.

We are not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, although we will provide reasonable assistance where possible.

Additional details regarding processing, shipping, and delivery are provided in our Shipping Policy.

12. Delivery Delays

Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control.

Nothing in these Terms affects any statutory rights you may have in relation to delivery deadlines or delayed orders.

13. Risk and Ownership

Ownership and responsibility for goods will transfer in accordance with applicable law.

Where consumer law applies, nothing in these Terms is intended to transfer risk to you earlier than permitted by law.

14. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, cancellations, faulty items, and damaged or incorrect products are handled according to our Return & Refund Policy.

Our store provides a 30-day return period, subject to the eligibility conditions stated in that policy.

UK consumers may also have statutory cancellation and consumer rights that apply independently of our voluntary return policy.

15. Right to Cancel Online Purchases

Consumers purchasing online in the United Kingdom generally have the right to cancel eligible orders within the statutory cancellation period, subject to applicable exceptions.

Instructions for exercising this right are provided in our Return & Refund Policy.

16. Faulty or Misdescribed Goods

Goods supplied by Legends Label are subject to applicable UK consumer protection law.

Nothing in these Terms limits your statutory rights regarding goods that are faulty, not of satisfactory quality, not fit for purpose, or not as described.

Please contact support@legendslabel.com if you believe there is a problem with a product you have received.

17. Promotions and Discount Codes

From time to time, we may offer promotional codes, discounts, or special offers.

Promotional offers may be subject to specific conditions, including:

• Validity periods
• Eligible products
• Minimum order amounts
• Usage limits
• Geographical restrictions

Unless otherwise stated, promotional codes cannot be exchanged for cash.

We may refuse or cancel the use of a promotional code where it has been used fraudulently, unlawfully, or contrary to its stated conditions.

18. Website Use

You agree not to misuse our website or interfere with its normal operation.

You must not:

• Use the website for unlawful or fraudulent purposes
• Attempt to gain unauthorised access to our systems
• Introduce malicious code, viruses, or other harmful technology
• Interfere with website security or functionality
• Use automated methods to improperly extract or copy website content
• Use our website in a way that infringes the rights of another person

19. Intellectual Property

Unless otherwise stated, the content available on our website, including text, graphics, website design, layout, photographs, logos, and other materials, is owned by or licensed to Legends Label and is protected by applicable intellectual property laws.

You may view and use the website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, publish, commercially exploit, or create derivative works from our website content without appropriate permission, except where permitted by law.

20. Customer Reviews and Submitted Content

If you submit a review, comment, photograph, or other content to us, you must ensure that it is lawful and does not infringe the rights of another person.

Submitted content must not contain abusive, fraudulent, defamatory, misleading, unlawful, or harmful material.

Where you grant us permission to display submitted content, we may use it for the purposes described when that permission was obtained.

21. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment services, social platforms, or other services.

Third-party services operate under their own terms and privacy practices.

We are not responsible for the content or operation of independent third-party websites, except where applicable law provides otherwise.

22. Website Availability

We aim to keep our website available and functioning properly, but uninterrupted access cannot always be guaranteed.

We may temporarily suspend or restrict access where reasonably necessary for maintenance, updates, security, or technical reasons.

23. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms is intended to exclude or limit liability for:

• Death or personal injury caused by negligence where such liability cannot legally be excluded
• Fraud or fraudulent misrepresentation
• Faulty or misdescribed goods where statutory rights apply
• Any other liability that cannot legally be excluded or restricted

Subject to your statutory rights, we are not responsible for losses that were not reasonably foreseeable when the contract was entered into or losses arising from circumstances outside our reasonable control.

24. Personal Information

Personal information collected through our website is handled in accordance with our Privacy Policy.

Please review that policy for information about how we collect, use, share, retain, and protect personal information.

25. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, business practices, or applicable legal requirements.

The Terms that apply to your purchase will generally be those made available to you when your order is placed, subject to applicable law.

26. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

27. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

28. Governing Law

These Terms are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply to you.

If you are a consumer, nothing in this section removes any rights you may have to rely on mandatory protections or bring proceedings in a court available to you under applicable law.

29. Contact Us

If you have questions about these Terms of Service, please contact us:

Legends Label
143-A Wandsworth Road
London, SW8 2FW
United Kingdom

Email: [support@legendslabel.com](mailto:support@legendslabel.com)

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (UK time)

Support Response Time:
We aim to respond to all inquiries within 12 working hours during business days.