Return & Refund Policy

At Legends Label, we want our return process to be clear and straightforward. This Return & Refund Policy explains how returns, refunds, exchanges, cancellations, and damaged or incorrect items are handled.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

• Unused, unworn, and in the same condition in which you received it
• Free from stains, odours, damage, alterations, or signs of wear
• Returned with any original tags and packaging, where applicable
• Accompanied by your order number or other proof of purchase

Returns must be authorised before they are sent back to us. Please do not return items without contacting us first.

How to Request a Return

To start a return, please contact us at support@legendslabel.com.

Please include:

• Your full name
• Your order number
• The item or items you wish to return
• The reason for your return

Once your return request has been reviewed, we will provide you with the appropriate return instructions and return address.

Please do not send a return to our business address unless we specifically instruct you to do so.

Return Shipping Costs

For standard returns where an item is not faulty, damaged, or incorrect, the customer is responsible for the cost of returning the item to us unless otherwise agreed.

We recommend using a tracked postal or courier service and retaining proof of postage until your return has been completed.

If you receive an incorrect, damaged, defective, or faulty item, please contact us before returning it. Where required by applicable law, we will cover reasonable return costs or provide suitable return arrangements.

Damaged, Faulty, or Incorrect Items

Please inspect your order after delivery and contact us as soon as possible if an item is defective, damaged, incorrect, or not as described.

Email support@legendslabel.com with your order number, a description of the issue, and clear photographs where appropriate.

We will review the issue and provide the appropriate resolution in accordance with your statutory consumer rights. Depending on the circumstances, this may include a replacement, repair, or refund.

Items That Cannot Normally Be Returned

Certain products may not be eligible for return for hygiene, safety, or legal reasons unless they are faulty or not as described. These may include:

• Personalised or made-to-order items
• Items that have been altered at the customer's request
• Sealed goods that are not suitable for return for health or hygiene reasons once the seal has been broken
• Gift cards

If you are unsure whether your item can be returned, please contact us before sending it back.

Sale Items

Sale or discounted items may be returned under the same return conditions as full-price items unless a specific legal exception applies.

Exchanges

If you would like a different size, colour, or item, please contact us at support@legendslabel.com.

Where a direct exchange is unavailable, the quickest option may be to return the original item for a refund and place a new order separately.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your return.

If your refund is approved, it will be issued to your original payment method.

Please allow additional time for your bank, card provider, or payment provider to process and display the refund after it has been issued.

If you have not received an approved refund after allowing reasonable processing time, please contact us at support@legendslabel.com.

UK Right to Cancel an Online Order

If you are a consumer purchasing online in the United Kingdom, you generally have a legal right to cancel your order without giving a reason within 14 days after the day you receive the goods, subject to applicable exceptions.

To exercise your cancellation right, you must clearly inform us of your decision to cancel. You can do this by contacting support@legendslabel.com.

After notifying us of your cancellation, you must return the goods in accordance with the return instructions we provide.

You may handle the goods only to the extent reasonably necessary to establish their nature, characteristics, and functioning. If the value of the goods has been reduced because they have been handled beyond what would reasonably be permitted in a physical shop, we may be entitled to make an appropriate deduction from the refund where permitted by law.

Refunds Following Cancellation

Where you validly exercise your statutory cancellation right, we will refund payments due to you in accordance with applicable UK consumer law.

Where required, this includes the cost of the least expensive standard delivery method offered for your original order. Additional delivery costs resulting from your choice of an enhanced or more expensive delivery service may not be refundable.

We may withhold the refund until we have received the returned goods or you provide evidence that the goods have been sent back, where permitted by law.

Statutory Rights

Nothing in this policy limits or excludes any rights you have under applicable UK consumer law.

If an item is faulty, not as described, or does not meet applicable legal requirements, you may have additional rights to a refund, repair, replacement, or other remedy.

Return Conditions

Please package returned items carefully to prevent damage while they are being transported.

We are not responsible for returns that are lost or damaged before they reach the designated return location when the customer is responsible for arranging return shipping.

Contact Us

If you have any questions about a return or refund, please contact us:

Legends Label
143-A Wandsworth Road
London, SW8 2FW
United Kingdom

Email: [support@legendslabel.com](mailto:support@legendslabel.com)

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (UK time)

Support Response Time:
We aim to respond to all inquiries within 12 working hours during business days.