Frequently asked questions
Find clear answers about orders, shipping, returns, payments and customer support. For more detailed information, you can also review our store policies linked below.
Orders, delivery, returns and support
We’ve gathered the most common questions to help you find the information you need quickly.
How do I know my order was received?+
After placing your order, you should receive an order confirmation using the contact information provided at checkout. If you do not receive a confirmation, please contact us at support@legendslabel.com
Where can I check shipping information?+
You can find processing times, delivery estimates, shipping areas and other delivery information in our Shipping Policy
How long does delivery take?+
Orders are normally processed within 1–2 business days. Standard delivery usually takes approximately 3–7 business days, giving an estimated total timeframe of 4–9 business days.
How do I request a return?+
To request a return, contact us at support@legendslabel.com within 30 days of receiving your order. Please review the eligibility requirements and instructions in our Return & Refund Policy before sending anything back.
What if there is an issue with my order?+
If your order arrives damaged, incorrect, defective or incomplete, contact us as soon as possible at support@legendslabel.com. Please include your order number and photographs where appropriate so we can review the issue.
Can I change or cancel my order?+
If you need to request a change or cancellation, contact us as soon as possible. We cannot guarantee changes once an order has entered processing or has been dispatched.
What payment methods do you accept?+
Available payment methods are displayed at checkout. For more information about payment processing, billing and refunds, please review our Payment Policy.
How are refunds issued?+
Approved refunds are generally returned to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.
Do you ship outside the United Kingdom?+
Legends Label currently ships within the United Kingdom only.
How can I contact customer service?+
You can email us at support@legendslabel.com. Our business hours are Monday to Friday, 9:00 AM to 5:00 PM UK time, and we aim to respond within 12 working hours during business days.