Payment Policy

This Payment Policy explains the payment methods, billing requirements, transaction processing, and payment-related procedures for purchases made through www.legendslabel.com.

Accepted Payment Methods

Legends Label accepts the following payment methods, subject to availability at checkout:

  • Visa
  • Mastercard
  • American Express
  • UnionPay
  • Apple Pay
  • Google Pay
  • Shop Pay

The payment methods currently available to you will be displayed at checkout before you complete your order.

Currency

Prices on our website are displayed in British Pounds Sterling (GBP) unless otherwise stated.

Your bank, card provider, or payment service provider may apply additional fees where currency conversion or other financial services are involved. Any such charges are determined by your provider and are not charged by Legends Label.

Payment Authorisation

Payment must be successfully authorised before an order can be processed.

By submitting payment information, you confirm that:

  • You are authorised to use the selected payment method
  • The billing information you provide is accurate and complete
  • You authorise the applicable payment provider to process the transaction

If payment cannot be authorised, your order may not be completed or processed.

Billing Information

Please ensure that your billing details match the information held by your card issuer, bank, or payment provider.

Incorrect or incomplete billing information may result in payment being declined, delayed, or subject to additional verification.

Payment Security

We take reasonable steps to provide a secure shopping experience.

Our website uses secure technology, including SSL encryption, to help protect information transmitted during checkout.

Payment transactions may be processed by third-party payment providers that maintain their own security systems and standards.

Legends Label does not intentionally store complete payment card details on its own systems.

Payment Verification

In some cases, we may request additional information to verify a payment or order.

This may be necessary to help prevent:

  • Fraudulent transactions
  • Unauthorised card use
  • Identity misuse
  • Incorrect billing information

If requested information cannot be verified, we may be unable to process the order.

When Payment Is Taken

Payment may be authorised or captured when you place your order, depending on the payment method and payment provider used.

If an order cannot be fulfilled after payment has been taken, we will arrange an appropriate refund.

Declined Payments

If your payment is declined, please check that:

  • Your payment details are correct
  • Your billing address matches the information held by your payment provider
  • Your card or account has sufficient funds
  • Your card has not expired
  • Your bank or payment provider has not restricted the transaction

If the issue continues, please contact your bank or payment provider directly.

Duplicate or Pending Charges

In some cases, a temporary payment authorisation may appear as a pending transaction even if an order has not been completed.

Pending authorisations are usually released automatically by the relevant bank or payment provider according to their own processing timelines.

If you believe you have been charged more than once for the same order, please contact us at support@legendslabel.com and include your order number and relevant payment information, excluding complete card details.

Refunds

Approved refunds will generally be issued to the original payment method used for the purchase.

Once a refund has been processed by us, your bank or payment provider may require additional time to make the funds visible in your account.

Refund eligibility and return conditions are explained in our Return & Refund Policy.

Order Cancellations

If an order is cancelled before fulfilment and payment has already been collected, any eligible refund will be returned to the original payment method.

Please contact us as soon as possible if you need to request an order cancellation.

Pricing Errors

We take reasonable steps to ensure that prices displayed on our website are accurate.

If an obvious pricing error occurs, we may contact you before processing the order.

If we cannot fulfil an order because of a pricing error after payment has already been taken, the affected amount will be refunded.

Taxes and Charges

Applicable taxes and charges will be displayed as required during the shopping or checkout process.

You will be able to review the total amount payable before submitting your order.

Payment Privacy

Personal information collected in connection with payments is handled in accordance with our Privacy Policy.

Payment providers may also process your personal information according to their own privacy policies and terms.

Contact Us

If you have questions about a payment, charge, refund, or billing issue, please contact us:

Legends Label
143-A Wandsworth Road
London, SW8 2FW
United Kingdom

Email: [support@legendslabel.com](mailto:support@legendslabel.com)

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (UK time)

Support Response Time:
We aim to respond to all inquiries within 12 working hours during business days.