Shipping Policy

This Shipping Policy explains how orders placed through www.legendslabel.com are processed and delivered.

Shipping Area

Legends Label currently ships to addresses within the United Kingdom only.

We do not currently offer international shipping.

Shipping Cost

We offer free standard shipping on all eligible orders within the United Kingdom.

Any applicable shipping charges or delivery options will be clearly displayed at checkout before you complete your purchase.

Order Processing Time

Orders are normally processed within 1–2 business days after your order has been successfully placed and payment has been confirmed.

Business days are Monday to Friday, excluding UK public and bank holidays.

Orders placed outside business hours, on weekends, or on public holidays will begin processing on the next available business day.

Estimated Delivery Time

After your order has been processed, standard delivery usually takes approximately 3–7 business days.

The total estimated timeframe from order placement to delivery is therefore approximately 4–9 business days.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the delivery destination, courier operations, seasonal demand, public holidays, weather conditions, or other circumstances outside our reasonable control.

Order Confirmation

After placing an order, you will receive an order confirmation using the contact information provided at checkout.

Please review your order details carefully and contact us as soon as possible if you notice an error.

Shipping Confirmation and Tracking

Where tracking information is available, it will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Delivery Address

Please make sure that your delivery address is complete and accurate before submitting your order.

Customers are responsible for providing the correct:

• Recipient name
• House or building number
• Street address
• Town or city
• Postcode
• Contact information

If you notice an error in your delivery address after placing an order, contact us immediately at support@legendslabel.com.

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered processing or has already been dispatched.

Incorrect or Incomplete Addresses

If an order cannot be delivered because the customer provided an incorrect or incomplete address, the parcel may be returned to the sender or held by the delivery provider.

Where this occurs, please contact us so we can review the available options.

Additional shipping costs may apply where a parcel needs to be sent again because incorrect or incomplete delivery information was provided by the customer, where permitted by applicable law.

Delayed Orders

Occasionally, deliveries may take longer than expected due to circumstances such as:

• High order volumes
• Courier delays
• Severe weather
• Public or bank holidays
• Transport disruption
• Incorrect or incomplete address information
• Other circumstances outside our reasonable control

If your order has not arrived within the expected timeframe, please contact us at support@legendslabel.com and provide your order number.

We will review the available shipping information and assist you where possible.

Lost Packages

If tracking indicates that your parcel may have been lost in transit, please contact us so that we can investigate the issue with the delivery provider.

Where a parcel is confirmed as lost, we will provide an appropriate resolution in accordance with applicable consumer law and the circumstances of the order.

Packages Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please:

• Check the delivery location carefully
• Check with other members of your household
• Check any safe place used by the delivery provider
• Check with neighbours where appropriate
• Review any delivery photograph or delivery notice provided

If you are still unable to locate the parcel, contact us at support@legendslabel.com so we can review the matter.

Damaged Packages

If your parcel arrives visibly damaged, please inspect the contents carefully.

If the product itself is damaged, defective, incorrect, or not as described, contact us as soon as possible and include:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging where appropriate

Damaged, defective, or incorrect products are handled in accordance with our Return & Refund Policy and applicable consumer rights.

Multiple Shipments

In some circumstances, items from the same order may arrive separately.

If this applies to your order, you may receive separate shipping or tracking information for each parcel.

Changes or Cancellations

If you need to request a change or cancellation, please contact us as soon as possible at support@legendslabel.com.

We cannot guarantee that changes or cancellations can be completed once an order has been processed or dispatched.

Your statutory cancellation rights remain unaffected.

Delivery and Consumer Rights

Nothing in this Shipping Policy limits any rights you may have under applicable UK consumer law.

If an order is not delivered within an agreed timeframe, or within a timeframe required by applicable law where no specific date has been agreed, you may have additional rights and remedies.

Contact Us

If you have questions about shipping or an existing order, please contact us:

Legends Label
143-A Wandsworth Road
London, SW8 2FW
United Kingdom

Email: [support@legendslabel.com](mailto:support@legendslabel.com)

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (UK time)

Support Response Time:
We aim to respond to all inquiries within 12 working hours during business days.